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HOME > FAQs

FAQs

(To borrow a phrase) You've got questions. We've got answers. Over the years we've received a lot of questions; so we've assembled the answers to some of our most Frequently Asked Questions. Take a look!


Why should we get an annual supscription?

With an annual subscription to MyChurchSurvey.com you can create all types of surveys for various groups and ministries within your church. Track visitor feedback over 3 months, get feedback about stewardship campaigns before and after launching; or quickly assess special services and church activities. There’s no limit to the amount of information you can gather for your church.

What if I want to cancel my subscription?

Not a problem! MyChurchSurvey.com let’s you cancel your subscription anytime*. In fact, should you decide to cancel your subscription, we’ll keep your user account, surveys, and email lists on our server for 1 year. That way, whenever you decide to renew your subscription, you can pick back up where you left off!

How is MyChurchSurvey different from other online survey companies?

MyChurchsurvey.com knows churches! We are the #1 online survey and feedback tool for churches in the world. No other company is more dedicated to helping religious leaders gain the insight and feedback essential in fulfilling their purpose. Check out how we’re different

Can we use a church check to pay for a subscription?

Absolutely! If you’d like to pay for your subscription by church check, you may do so by mailing it to our contact address. Please make all checks payable to MyChurchSurvey.com. Once your check has been received by our accounting department, we will notify you by email that your account has been activated.

Can I print additional receipts for my subscription online?

At this time, we do not support multiple users on one account. This is a feature that will be coming soon, so please keep checking your newsletters for our upcoming feature updates.

Do I have to download any software to create my surveys?

With 256 bit encryption and a secure server, your data and information will remain safe and protected.

Does MyChurchSurvey support multiple users on one account?

No. MyChurchSurvey is an online application, with no software to download or maintain.

Which internet browsers are supported?

We support all major browsers and some older versions of Internet Explorer

What about security?

MyChurchSurvey takes your security seriously! All surveys, emails, and user information is hosted and encrypted on our 256 Bit SSL Digital Certificate.

When can I upgrade my subscription?

You may upgrade your subscription at anytime. However it’s most cost efficient if you wait until the day before (or the day of) your current expiration date. This way you get the most out of your current subscription.

What if I need help programming my survey?

We’ve got you covered! Our application is simple to use, but in those times when you just don’t have the time, we can do it for you affordably. Get more information about our custom programming.

Can MyChurchSurvey create custom surveys for our church/denomination?

Absolutely! One of our trained survey professionals can help you create a custom survey for your church, organization, or denomination. To get more information about custom surveys, please contact us.

Can MyChurchSurvey create a custom design for our church?

Yes. If you don’t see a design that you like, or would like to create a more custom look to match your church (or conference) brand or website – we can do it for you affordably. Get more information about our custom design services.

We have our own paper surveys that we provide to churches. How can we partner with MyChurchSurvey to deploy our surveys online?

You can.

What if I don’t see the type of survey questions I’m looking for?

Just ask us! We’re constantly working on new surveys in getting feedback and suggestions from church leaders like you. Contact us if you don’t see a survey you need or would like to suggest a survey we currently do not have.

What happens to my information once my subscription expires?

We hate to see you go, but want to make sure that we make it easy for you to return. Should your account subscription expire, we will keep the data safe till you return again.

Can we print out surveys to provide to members without internet access?

Yes. Print your surveys in PDF format and distribute as necessary. You can enter results online and capture all of your data in one place.

Can I export my survey results data?

Yes. You can export your survey results in excel or .csv format

Can we customize the look our survey by adding our church logo and changing the color scheme?

Absolutely! You can easily add your logo or custom header to your survey, along with creating a custom color scheme that stays consistent with your church identity.

What if I want to cancel my subscription?

Not a problem! MyChurchSurvey.com let’s you cancel your subscription anytime*
*For detailed information on our cancellation policy, please see our terms.